StoAmigo Tack App FAQ

Thank you for using StoAmigo Tack App. You’ve come to the right place for answers about how to use StoAmigo Tack App to remotely access and share your files. Please browse the step-by-step instructions below, and if you’d like additional help you can contact us.

Creating & Editing Contacts

  • How do I create a new Contact in StoAmigo?

    While logged into your StoAmigo account, follow these steps:

    Click the Contacts tab.

    Contacts tab graphic

    Click the Create New Contact icon ( New Contact Icon for TackApp ) located next to the Contacts drop-down menu.

    In the Create New Contact window, enter the name and email address of the person you wish to add. You also have the option to add phone number and mailing address, if you like.

     

    Create new contact in TackApp

    Click the Save button and you’ll see a message that the Contact had been created successfully. Your new Contact will now appear in the Contacts list and may be selected for sharing and viewing files.

     

    Contact created successfully in tackapp graphic

  • How do I edit a Contact in StoAmigo?

    While logged into your StoAmigo account, follow these steps:

    Click the Contacts tab.

     

    Contacts tab graphic

     

    Click the Action icon ( Action icon graphic in StoAmigo Tackapp ) next to the Contact you want to edit and select Edit.

     

    How to edit contact in TackApp graphic

     

    In the Edit Contact window, change the name, phone number, or mailing address of your contact. (The email address may not be changed, but you can delete an old Contact and replace it with a new Contact that has a new email address.)

     

    How to edit contact in TackApp graphic

     

    When you’ve finished your changes, click the Save button and you’ll see a message that the Contact has been successfully updated.

     

    Contact created successfully in tackapp graphic

Creating & Editing Contact Groups

  • How do I create a new Contacts Group in StoAmigo?

    While logged into your StoAmigo account, follow these steps:

    Click the Contacts tab.

     

    Contacts tab graphic

     

    Click on the Contacts drop-down menu and select Groups.

     

    Contacts tab group in TackApp

     

    Click the Create New Group icon ( New Group Icon ) located under the drop-down menu.

     

    Add new group in TackApp graphic

     

    Enter the name of the Group in the Create New Group window.

     

    Create new group in TackApp graphic

     

    Click the Save button and you’ll see a message that the Group was successfully created. You are now ready to add Contacts to the Group.

     

    Create New Group in TackApp Graphic

     

  • How do I add Contacts to a Group in StoAmigo?

    While logged into your StoAmigo account, follow these steps:

    Click the Contacts tab.

     

    Contacts tab graphic

    Click the Action icon (Action icon graphic in StoAmigo Tackapp) for the contact you want to add to a Group and select the Add to Groups option.

     

    Add contact to groups TackApp Graphic

     

    From the Add Contact to Groups window, click the box for the Group or Groups to which you’d like to add the Contact. (Note: You can also create a new Group from this window by typing in the name of the new Group in the Create New Groups field and clicking the plus sign to confirm the new Group.)

     

    Add contact to TackApp groups

     

    When you are finished selecting the Groups to which the Contact should belong, click the Save button.

Sharing Files & Folders

  • How do I share a file or folder by emailing a link?

    To share files on your computer via StoAmigo Tack App, you’ll need to make sure Tack App is running on your computer and that you’re logged into your StoAmigo online account.

    Then follow these steps:

    1. Look for the Share button next to the file, folder, or list you’d like to share.

     

    Sharing StoAmigo documents graphic

    2. When you click the Share button, the Share window will open. Click on Via Link.

     

    StoAmigo Share LInk graphic

     

    3. From the Via Link menu, you can decide if you’d like the link you email to your Contact to be downloadable by checking the box next to the URL Downloadable option. Or, you can make the link view only (but not downloadable) by leaving that box unchecked.

    4. Click the Email Link option.

     

    StoAmigo share via link graphic

     

    5. In the Email Link window, click the plus icon (+) next to your Contact in the list on the right to send a link via email. You can also share with people not in your Contacts list by entering their email address in the To: field.

    6. If you’d like to add a subject line to your message, enter the text you want in the Subject: field. If you want to send a note to your Contacts with the link, enter the text you want in the Message: field.

    7. If you’d like a copy of the email sent to you, click the checkbox for Send a Copy of This Email to My Inbox.

     

    Emailing your link from StoAmigo graphic

     

    8. Click the Send button and you will receive a message that the link was successfully emailed.

     

    Sent File from StoAmigo Graphic

    Email messages will be sent using the name and email address with which you registered your StoAmigo account. Any responses will go the email address associated with your StoAmigo account.

    In addition to emailing your link, you can also use it to share your content in other places, such as Facebook and other social media websites. Simply select Copy URL Link or Post to Facebook during Step 3, then follow the prompts.

     

    Share files through social media graphic

  • How do I share a file and set permissions for accessing it?

    To share files on your computer via StoAmigo Tack App, you’ll need to make sure Tack App is running on your computer and that you’re logged into your StoAmigo online account.

    Then follow these steps:

    From your file list, you’ll notice that every item has a Share button next to it. Click the Share button for the file, folder, or list you wish to share one or more Contacts.

    Sharing StoAmigo documents graphic

     

    From the Share window, click on With Contacts.

    StoAmigo Share LInk graphic

     

    From the Share with Contacts window, click the plus icon (StoAmigo Plus Icon) to add a Contact with which you’d like to share this content.


    Sharing-with-Contacts-Email

     

    As you add Contacts, they will appear in a list on the left side of the Share with Contacts window and now you can set the permissions for accessing your content:

    • Download: You can toggle the Download permission icon on to allow each Contact to download the content or toggle it off to allow viewing only.
    • Private: You can toggle the Private permission icon on to restrict what you are sharing to this specific Contact, so they can’t forward it or share it with others.
    • Message: Click the envelope icon to write a message to the Contact. When the envelope icon shows as being filled in, then a message is being sent to this Contact.
    • 2-Factor Authentication: This service requires an additional fee and may be toggled on to require both a PIN and a token to access shared content.
    • Time-to-Live: Click this icon to open a calendar and select a date up to 3 months in the future on which access to this content will automatically expire. Dates are based on the user’s device date and expiration occurs at midnight on the date selected. To remove or change a Time-to-Live setting, you can return to this screen and either change the selected date or click the Disable Time-to-Live button.
    • Message: This indicates if you sent a message along with the content you shared. Hover over the icon to see the message you sent.
    • Unshare: Click this icon to remove this Contact’s access to the shared content.

    Note: You can also click to put a checkmark in the check box next to each Contact’s name and then use the universal icons at the top to control settings for all the checked Contacts.

    Sharing files with contacts graphic

    When you’ve finished configuring the permissions, click Submit. You’ll see a message in the corner confirming the content was successfully shared.

     

    Item-shared-successfully

     

    Also, the Share button for this content will now become blue to indicate that it is shared.

     

    Sharing-2

  • How do I know if someone looked at the files I shared, or if someone has shared a file with me?

    StoAmigo uses Notifications to keep you informed of activity related to the files you share or access remotely. Log into your StoAmigo account and follow these steps to view Notifications:

    Look at the dog icon next to the Contacts tab. If you see a small bubble with a number next to the dog icon, that number represents the number of new Notifications for your account. Click the Notifications icon (the dog and bubble) to view your Notifications.

     

    File Sharing Notification Graphic 1

     

    The Notifications window gives you information about all the activity in your account, such as uploads, content other StoAmigo users have shared with you, and information about when others have opened or viewed files you’ve shared with them.

     

    File Sharing Notification Graphic 2

     

    You can click the Action icon (Action icon graphic in StoAmigo Tackapp) on a file that was shared with you to download or view it.

     

    File Sharing Notification Graphic 3

     

    You can click the Action icon on a file that you’ve shared to share it again with another Contact.

     

    File Sharing Notification Graphic 4

     

    You can click the History button to view the following information:

    • All: This is a list of all your Notifications.
    • System: This is a list of system Notifications, such as when a Contact has accessed something you’ve shared.
    • Upload: This shows a history of any file or folder you’ve uploaded into your StoAmigo online account.
    • Share: This displays a history of files, folders, and lists that Contacts have shared with you.
    • File Operations: Shows a history of actions in your account, such as copying or moving files or folders.

     

    File Sharing Notification History Graphic

  • How do I unshare or change access permissions for a file I’ve shared?

    If you are using StoAmigo Tack App and wish to quickly block access to your content, you can simply log out of StoAmigo Tack App or turn off your computer. Files stored and shared from your computer are not accessible when StoAmigo Tack App isn’t running or when your computer isn’t connected to the Internet. Content you’ve uploaded to your StoAmigo online account will still be accessible.

    There are two places from which you can retract a share or change permissions for accessing your content: from your list of Files or from your list of Contacts.

    To unshare or change permissions from your list of Files, log into your StoAmigo account and follow these steps:

    1. Click the blue Share button next to the file, folder, or list you’d like to unshare.

    How to unshare files

    2. From the Share window, click With Contacts

    .How to unshare files

    3. From the Share with Contacts window, click the Unshare icon ( unshare-icon ) for the Contact for which you want to unshare content.

    How to unshare files

    4. You will be asked to confirm that you want to retract this shared content from this Contact. Click the Yes button.

    How to unshare files 4

    5. That Contact’s name will be removed from the Share section of the Shared with Contacts window. Click the Submit button and you’ll see a message that the share permissions have been successfully updated.

    How to unshare files 6

    To unshare or change permissions from your list of Contacts, log into your StoAmigo account and follow these steps:

     

    1. Click the Contacts tab.

    How to unshare files

    2. Click the name of the Contact for which you want to change permission settings.

    How to unshare files

    3. You will see two sections of tabs. One is marked Shared by Contact and one is marked Shared by You. Click on the Shared by You tabs to view a list of content you’ve shared with this Contact and each item will be accompanied by several icons that enable you to change permission settings, even after the content has been shared:

    How to unshare files

    Download: You can toggle the Download permission icon on (Download permission icon graphic) or off (Download permission icon 2) to allow or not allow downloads of that content.

    Private: You can toggle the Private permission icon on (Private permission icon on) or off (Private permission icon off) to prevent your contact from forwarding or sharing the content.

    2-Factor Authentication: This service requires an additional fee and may be toggled on (2-Factor Authentication on) and off (2-Factor Authentication off).

    Time-to-Live: Click this icon (Time-2-Live icon on) to open a calendar and select a date up to 3 months in the future on which access to this content will automatically expire. Dates are based on the user’s device date and expiration occurs at midnight on the date selected. To remove or change a Time-to-Live setting, you can return to this screen and either change the selected date or click the Disable Time-to-Live button.

    Message: This indicates if you sent a message along with the content you shared. Hover over the icon (message-icon) to see the message you sent.

    Unshare: Click this icon (unshare-icon) to remove this Contact’s access to the shared content.

    If you wish to unshare all files you’ve previously shared with this Contact, you can click on the Unshare All button.

    Unshare All Button

StoAmigo Questions

  • How do I upload a file to StoAmigo?

    If you’re using StoAmigo Tack App, you don’t need to upload any files to be able to access and share them. But, just in case you need to upload a file from another computer or device or access a file when your computer isn’t connected to the Internet, your basic StoAmigo account includes a limited amount of storage.

    To upload a file, log into your StoAmigo account and follow these steps:

    1. In the file list, navigate to the folder in StoAmigo where you would like to upload your file.

    2. Click the Add Files button and follow the prompts to select one or more files to upload. You can also drag-and-drop one or more files from your computer into the open folder in StoAmigo.

    How to upload files

    3. You’ll see a message that uploading has begun. You can also check your Notifications to follow to progress of files as they are uploaded.

    How to upload files

  • How do I change my account password?

    It is a good security practice to periodically change your password. Users should be aware that changing their StoAmigo account password will log them out of all platforms (Tack App, CloudLocker, StoAmigo web interface, etc.) and they will need to enter the new password by logging into each platform again.
    While logged into your StoAmigo account, follow these steps:

    1. Click the Options drop-down menu and select Change Password.

    Change password in StoAmigo

    2. From the Change Password window, enter your current StoAmigo account password and then enter the new password. Re-enter the new password to confirm.

    Change Password step 2

    3. Click the Save button and you will see a message in the corner confirming the password has been changed.

    Password Confirmation

  • How do I invite someone to become a StoAmigo user?

    You can invite anyone from anywhere in the world to become a StoAmigo user. Simply log into your StoAmigo account and follow these steps:

    1. Click the blue Invite to StoAmigo button.

    Invite to StoAmigo

    2. In the Send Invitation window, enter the email address of the person you want to invite.

    Invite to StoAmigo

    3. Click the Send button and you’ll see a message in the corner confirming the invitation was sent.

    Invite to StoAmigo was sent graphic

    Note: All email addresses to which you send an invitation will automatically be added as a new Contact, so you can quickly and conveniently begin sharing content.