If you are having problems with your dial up connection, consider these common problems and resolutions:
|An error message displays.||Click here for more information.|
|You have call waiting.||Use the code your phone company provides to disable call waiting while you are online.|
|You been idle (not loading a page or sending an e-mail or making an file transfer) for awhile.||Your connection may have timed out.|
|There been any disturbance on the phone line.||Line disturbances can cause your connection to be dropped.|
|One of your running programs experienced an illegal operation while you were connected.||This can cause an automatic disconnection.|
|You are using a 56K modem that is in conflict with the modem of your provider.||Confirm that your modem is compatible with your provider’s modem|
If you are still experiencing problems with your dial up connection, please gather the following information and email it firstname.lastname@example.org with a request for assistance:
- Has your connection ever worked?
- If it has worked before, what was happening when it stop working?
- Has this problem happened before?
- Have you recently added, removed, or changed anything, including software, hardware, cords, etc.?