If you are having problems with your dial up connection, consider these common problems and resolutions:
| Problem | Resolution |
| An error message displays. | Click here for more information. |
| You have call waiting. | Use the code your phone company provides to disable call waiting while you are online. |
| You been idle (not loading a page or sending an e-mail or making an file transfer) for awhile. | Your connection may have timed out. |
| There been any disturbance on the phone line. | Line disturbances can cause your connection to be dropped. |
| One of your running programs experienced an illegal operation while you were connected. | This can cause an automatic disconnection. |
| You are using a 56K modem that is in conflict with the modem of your provider. | Confirm that your modem is compatible with your provider’s modem |
If you are still experiencing problems with your dial up connection, please gather the following information and email it helpdesk@24hoursupport.com with a request for assistance:
- Has your connection ever worked?
- If it has worked before, what was happening when it stop working?
- Has this problem happened before?
- Have you recently added, removed, or changed anything, including software, hardware, cords, etc.?