Step 1: Open Outlook and select File

Step 2: Click the Add Account button

Step 3: Click Manual setup or additional server types, then click next

Step 4: Click  IMAP, then click Next

Step 5: Enter the following information:

    USER INFORMATION

• Your Name: Type the name that you would like for recipients of your emails to see
• Email Address: Enter your entire email address (e.g., myname@mycitycable.com)

SERVER INFORMATION

• Account Type: IMAP
• Incoming Mail Server: mail.mycitycable.com
• Outgoing Mail Server: mail.mycitycable.com

    LOGON INFORMATION

• Username: Enter your entire email address (e.g., myname@mycitycable.com)
• Password: Enter the password for your email account
• Place a check ✔ in remember password checkbox if you do not want to type your password each time you want to receive email.

Step 6: Click the Outgoing Server tab

• Place a ✔ next to “My Outgoing Server (SMTP) requires authentication”
• Place a ⚫ next to “Use same settings as my incoming mail server”

Step 7: Click the Advanced tab, Enter the following information:

• Incoming server (IMAP): 143
• Use the following type of encrypted connection: NONE
• Outgoing Server (SMTP): 587
• Use the following type of encrypted connection: NONE

Click OK, Click Next

Step 8: Click Close

Step 9: Click Finish

Step 1: Select the Windows Button to switch to the start screen, then launch the Mail app.

Step 2: Move your mouse to the bottom right hand corner of your screen, which will bring up the Charms Bar.  Then click on the “Settings” Charm

Step 3: From the Settings Menu, click “Accounts”

Step 4: Click the  “Add an Account” link

Step 5: Click “Other Account”

Step 6: Enter the E-mail Address and E-mail Password provided by your ISP (mycitycable.com) and click “Show More Details”

• Email Address: ex: myname@mycitycable.com
• Password: *****

Step 7: Enter the  IMAP email server settings as provided and click “Connect”

• Incoming (IMAP) email server: mail.mycitycable.com
• Incoming Port #: 143
• Outgoing (IMAP) email server: mail.mycitycable.com
• Outgoing Port #: 587
• ✔ Outgoing Server requires authentication
• ✔ Use the same username and password to send and receive email

Step 8: Click “Connect”

Step 1: If this is the first time that you have used Windows Live Mail, the Add an E-mail Account wizard will start automatically. If you already have an email account in Windows Live Mail, click the Add e-mail account link.

Step 2: Enter the the following information:

• E-mail Address: Enter your entire email address (e.g., myname@mycitycable.com).
• Password: Enter the password for your email account.
• Display Name:  Enter your first and last name. This is the name that will appear in the From field of messages you send.

Click Next

Step 3: Enter the following information:

• My incoming mail server is a: IMAP
• Incoming Server: mail.mycitycable.com
• DO NOT Select the This server requires a secure connection (SSL) check box.
• Port – 143
• Login ID—Enter your entire email address (e.g., myname@mycitycable.com).
• Outgoing Server: mail.mycitycable.com
• Port – 587
• DO NOT Select the This server requires a secure connection (SSL) check box
• Select the My outgoing server requires authentication check box

Step 4: Click Next

Step 5: Click the Finish

Step 1: If this is the first time that you have used Windows Live Mail, the Add an E-mail Account wizard will start automatically. If you already have an email account in Windows Live Mail, click the Add e-mail account link.

Step 2: Enter the the following information:

• E-mail Address: Enter your entire email address (e.g., myname@mycitycable.com).
• Password: Enter the password for your email account.
• Display Name:  Enter your first and last name. This is the name that will appear in the From field of messages you send.

Click Next.

Step 3: Enter the following information:

• My incoming mail server is a: IMAP
• Incoming Server: mail.mycitycable.com
• DO NOT Select the This server requires a secure connection (SSL) check box.
• Port – 143
• Login ID—Enter your entire email address (e.g., myname@mycitycable.com).
• Outgoing Server: mail.mycitycable.com
• Port – 587
• DO NOT Select the This server requires a secure connection (SSL) check box
• Select the My outgoing server requires authentication check box

Step 4: Click Next

Step 5: Click the Finish

Step 1: Open Outlook Express and click Tools on the top menu

Step 2: Click Accounts in the drop down menu

Step 3: Click the Mail tab at the top of the Internet Accounts pop menu

Step 4: On the right side of the window, click Add and click Mail

Step 5: You will now see an Internet Connection Wizard with Your Name at the top. There is an open field to type a Display Name. Type the name that you would like for recipients of your emails to see. Click Next

Step 6: You will now see an open field to type Email Address. In the Email Address field, type your complete email address in all lowercase letters (ex: myname@mycitycable.com). Click Next.

Step 7: You will now see the Email Server Names Screen. Select IMAP from the drop down menu at the top that asks you to select what type of incoming mail server you have.

Step 8: Enter the following server information:

• Incoming Mail Server: mail.mycitycable.com
• Outgoing Mail Server: mail.mycitycable.com

Click Next

Step 9: Next screen will ask for the Internet Mail logon information. In the Account Name Field type the your full email address (e.g: myname@mycitycable.com). In the Password Field, type the password you were given. Place a check in remember password checkbox if you do not want to type your password each time you want to receive email.

Step 10: Do not place a check in the log on using secure password authentication check box. Click Next.

Step 11: You will see the Congratulations screen. Your email account setup is now complete. Click Finish

Step 12: You are almost done. Return to Tools -> Accounts ->Mail. Select the respective account and click Properties ->Servers -> Under Outgoing Mail Server place a  Check  in the box next to My outgoing server (SMTP) requires authentication.

Step 13: Click More Settings –>Outgoing Mail Server -> select My outgoing server (SMTP) requires authentication -> choose Use same settings as my incoming mail server, click OK

Step 14: Click Advanced Tab and enter the following information:

• Outgoing Mail (SMTP): 587
• Incoming Mail (POP3): 143

**DO NOT select SSL for either port

Step 15: Click OK

Step 1: . Open Mac Mail. If this is the first time that it has been used, the Setup Assistant will appear. Otherwise, select File / Add Account.

**Note: If your operating system is Tiger, click the Continue button, and select IMAP from the Account Type drop-down menu.

Step 2: Enter the following information:

• Full Name—Enter your first and last name. This is the name that will appear in the From field of messages you send.
• Email Address—Enter your entire email address (e.g., myname@mycitycable.com).
• Password—Enter the password for your email account.

Step 3: Click the Continue button and Enter the following information:

• Account Type—Select IMAP from the drop-down menu.
• Description—Enter a name of your ISP. (e.g: myciytcable.com)
• Incoming Mail Server—mail.mycitycable.com
• User Name—Enter your entire email address (e.g., myname@mycitycable.com).
• Password—Enter the password for this account.

Step 4: Click the Continue button and Mac Mail will now attempt to detect the incoming server settings

***Note: If the test isn’t successful, click Continue again. You can verify your settings after you complete this procedure.

Step 5: Enter the following information:

• Description—Enter the name of your ISP (e.g: myciytcable.com
• Outgoing Mail Server—mail.mycitycable.com
• ✔ the Use only this server box.
• ✔  the Use Authentication box.
• User Name—Enter your entire email address (e.g., myname@mycitycable.com) .
• Password—Enter the password for your email account.

Step 6: Click the Continue button and Mac Mail will now attempt to detect the outgoing server settings. If the Outgoing Mail Security window appears, do the following:

• DO NOT Check the Use Secure Sockets Layer (SSL) box.
• In the Authentication drop-down menu, select Password.

Step 7: Click the Continue button

***Note: If the test isn’t successful, click Continue again. You can verify your settings after you complete this procedure.

Step 8: When the setup process is done, you will see an Account Summary window that summarizes your connections. Click the Create button.

**NOTE: Check the account summary for any errors, click take accounts online, and click create.

If Mail doesn’t connect, you might need to verify that Mail is set up to send and receive mail using the security and port settings

Step 1: In Mail, click Mail > Preferences >Accounts.

Step 2: On the Accounts tab, select the account you want, and then click Advanced.

Step 3: On the Advanced tab:

• Ensure Use SSL is  NOT selected.
• Make sure the Port is 143
• Make sure the Authentication is Password.
• Make sure the Domain Name text box is empty

Step 4: On the Account Information tab:

• Under Outgoing Mail Server (SMTP), make sure Use only this server is selected.
• Under Server port, make sure Use Secure Sockets Layer (SSL) is  NOT selected
• Make sure the Server port is 587
• Under Authentication, verify that Password is selected, and then click OK

Step 1: Open Thunderbird Mail Client

Step 2: Select the Tools tab.

• Step 3: Select Account Settings.

Step 4: Add the following

• Your name: Name appears in your account (e.g: John Doe)
• Email Address: Ex.myname@mycitycable.com

Step 6: Click Server Settings.

Step 7: Add the following:

• Server name: mail.mycitycable.com
• Port: 143
• User Name: Access Account UserID (e.g. myname)
• Security Settings: None
• Authentication method: PLAIN

Step 8: Click Outgoing Server.

Step 9: Add the following:

• Server Name: mail.mycitycable.com
• Port: 587
• Connection security: None
• Authentication method: Normal Password
• UserName: Email Address (e.g: myname@mycitycable.com)

Step 10: Click Ok.

• Apple iPhone and iPad
• Samsung Android Mail app (stock)
• Kindle Fire
• K-9 Mail